Common Questions

Why can’t I login?

Your password or username may not be entered in correctly. Click here to request a password reset to be emailed to you. Make sure to check your junk folder to see if the email gets filtered there. If the system does not accept your email address, contact your company plan administrator to verify it was entered correctly in the system.

How do I add/update my banking information?

To get claims reimbursed directly into your bank account, login and click on your “Profile” from the main menu. Enter your banking information on the third page and continue to press “Next” until the option to “Finalize” appears.

Do I have to pay for the expense first before making a claim?

Yes, you pay for the expense first. Then you submit your receipts to National HealthClaim to review and process for reimbursement.

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What kinds of receipts should I submit?

Receipts vary depending on the type of claim. A general rule of thumb is to make sure your receipt includes the medical practitioner, the patient, the date of treatment, purpose of treatment, treatment fee charged and DIN # (drug number) of applicable. Till tapes and visa slips are not eligible receipts.

What if the original receipts are already sent to my other insurance provider?

In that case, please send us an “Explanation of Benefits” (EOB) from your other provider, confirming what the type of service was, how much they paid and how much is left owing. The EOB is what your other insurance carrier will provide you, when they have finalized the claim you submitted to them. Sometimes they mail this document to your home, but most times it is easier to login to your online account with them. When you login, often you can view the summary screen that lists all your claims with them. Please click into the specific claim and it will bring up the detailed view of the EOB.

How do I check the status of a submitted claim?

Login to your account, click on “Check on a Claim” and you will see a summary list of all the claims on your account. Click on the relevant blue claim number to view our notes to see if a claim was approved or needs further documentation and the status of the reimbursement.